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FAQ – Frequently Asked Questions about DOT OSP License in India

What is a DOT OSP License?
The DOT OSP License stands for the Department of Telecommunications Other Service Provider License. It is a mandatory license required for any company or entity in India that wishes to provide outsourcing services related to telecom, IT, and IT-enabled services.

Who needs to obtain a DOT OSP license?
Any company or organization that provides services such as call centers, business process outsourcing (BPO), back-office operations, data processing, telebanking, telemedicine, or any other IT-enabled service, is required to obtain a DOT OSP License.

Who issues the DOT OSP license?
The DOT OSP License is issued by the Department of Telecommunications (DOT) in India. The DOT is the regulatory authority in charge of overseeing telecommunications and related services in the country.

What are the prerequisites for obtaining a DOT OSP license?
To obtain a DOT OSP License, the applicant must be a registered company under the Companies Act, 1956/2013 or a registered society under the Societies Registration Act, 1860. The organization should have a minimum net worth of INR 1 crore for the first year of operation and INR 5 crores for subsequent years. The applicant must also provide a detailed network diagram showing connectivity to the telecom service provider's network, among other requirements.

How to apply for a DOT OSP license?
To apply for a DOT OSP License, the applicant needs to submit an application form along with all required documents to the DOT. The application must be submitted online through the DOT's OSP portal. The applicant will also need to pay the necessary fees as prescribed by the DOT for processing the license.

What documents are required for the DOT OSP license application?
Some of the documents required for the DOT OSP License application include the Memorandum and Articles of Association of the company, details of the directors/partners and shareholders, audited financial statements for the last three years, network diagram showing connectivity, and any necessary security clearances from the appropriate authorities.

How long does it take to obtain a DOT OSP license?
The processing time for a DOT OSP License can vary, but it generally takes around 60-90 days from the date of submission of the complete application. However, the actual time may depend on various factors, including the workload of the DOT and the completeness of the application.

What is the validity period of a DOT OSP license?
The validity of a DOT OSP License is typically for a period of 20 years from the date of its issuance. However, the license renewal is required every 10 years, and the licensee must comply with the renewal process specified by the DOT.

What are the compliance requirements after obtaining a DOT OSP license?
After obtaining a DOT OSP License, the licensee must comply with various obligations and regulations set forth by the DOT. This includes maintaining records, cooperating with DOT inspections, complying with security and privacy norms, ensuring data protection, and adhering to the terms and conditions of the license.

What happens if a company operates without a DOT OSP license?
Operating without a DOT OSP License is a violation of the law. If a company is found providing outsourcing services without a valid license, it can face penalties, fines, and legal consequences. In some cases, the DOT may also impose restrictions or revoke the company's telecom connectivity.

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