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 FAQ – Frequently Asked Questions about ISO 20001 Certification in India

1. What is ISO 20001 certification?
ISO 20001 certification is a globally recognized standard for Information Technology Service Management Systems (ITSMS). It provides a framework for organizations to effectively manage their IT services and ensure the highest level of service quality and customer satisfaction.

2. Why is ISO 20001 certification important?
ISO 20001 certification demonstrates that an organization is committed to delivering reliable and efficient IT services. It enhances customer confidence by assuring them that their IT needs will be handled professionally. It also helps organizations improve their IT service management processes and identify areas for improvement.

3. What are the benefits of ISO 20001 certification?
ISO 20001 certification offers several benefits, including:

– Improved IT service delivery and customer satisfaction
– Enhanced efficiency and effectiveness of IT processes
– Better control and management of IT risks
– Compliance with legal, regulatory, and contractual requirements
– Increased credibility and competitive advantage in the market

4. How can an organization get ISO 20001 certified in India?
To obtain ISO 20001 certification in India, an organization needs to follow these steps:

– Conduct a gap analysis to identify areas that need improvement.
– Develop and implement an ITSMS that meets the requirements of the ISO 20001 standard.
– Perform internal audits to ensure compliance with the standard.
– Engage an accredited certification body to conduct an external audit.
– Obtain the ISO 20001 certification upon successful completion of the audit.

5. How long does it take to get ISO 20001 certified?
The timeline for ISO 20001 certification varies depending on the size and complexity of the organization. Typically, it takes around 6 to 12 months to implement the necessary processes, conduct internal audits, and undergo the external audit for certification.

6. What is the cost of ISO 20001 certification?
The cost of ISO 20001 certification is dependent on various factors such as the size of the organization and the scope of the IT services involved. It includes expenses for consulting services, internal audits, external audit fees, and certification maintenance. It is recommended to contact certification bodies or consultants for specific pricing information.

7. How long is the ISO 20001 certification valid?
ISO 20001 certification is valid for a period of three years. Organizations must undergo surveillance audits during this period to maintain their certification. Upon successful completion of the surveillance audits, they can renew their certification for another three-year cycle.

8. Can ISO 20001 certification be transferred from one certification body to another?
Yes, ISO 20001 certification can be transferred from one certification body to another. The new certification body will conduct a transition audit to verify that the organization's ITSMS still complies with the standard. Once the transition audit is successfully completed, the certification can be transferred.

9. Does ISO 20001 certification apply only to IT companies in India?
No, ISO 20001 certification is applicable to any organization that provides IT services, regardless of their location or industry. It is not limited to IT companies in India and can be obtained by organizations in various sectors, such as healthcare, finance, telecommunications, and government.

10. Where can I find more information about ISO 20001 certification in India?
For more information about ISO 20001 certification in India, you can visit the websites of accreditation bodies like the National Accreditation Board for Certification Bodies (NABCB) or consult with certified consultants and certification bodies who specialize in ISO 20001 certification. They can provide detailed guidance and support throughout the certification process.

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